Help

Quick answers,written for SurvivalForge Press buyers.

Buying the guide, downloading the PDF, refunds, and shipping — the four things buyers ask most, drawn directly from how SurvivalForge Press actually ships. The page stays current with the product; if something here disagrees with your receipt, the receipt is the source of truth.

Buying

Buying

How does checkout work?

Clicking Buy takes you to Stripe's hosted checkout page — we never see or store your card. After payment, Stripe sends you back to our success page, where a fresh 24-hour signed download link is generated for your PDF.

What cards do you accept?

Anything Stripe's hosted page accepts: Visa, Mastercard, American Express, Discover, plus Apple Pay and Google Pay where your browser enables them. 3-D Secure is handled by Stripe's hosted UI — you complete any challenge there, not on our site.

How fast does my receipt arrive?

Within about 60 seconds of Stripe confirming payment. The receipt includes a one-click download link valid for 24 hours, plus a bookmarkable re-download page that stays open for 30 days.

Why does the price look slightly different than $9.99 / $49.99?

The displayed price is in USD. If your card is billed in another currency, your bank may add a foreign-transaction fee on top. We don't control that — and we don't mark it up.

Can I buy a bundle?

Not today. One edition per checkout — the $9.99 Digital PDF or the $49.99 Print edition. If you want both, place two orders back-to-back; you'll get two receipts, both delivered.

Downloading

Downloading

Where do I get my PDF?

Two routes. The in-receipt link inside your confirmation email one-clicks the PDF to your downloads folder, valid for 24 hours. The persistent /orders/<token> page is bookmarkable and stays open for 30 days — re-download whenever, no repurchase.

The success page shows nothing — what happened?

Your session_id wasn't in the URL — usually because the redirect was blocked or stripped. Reply to your receipt email and we'll send a fresh download link the same day.

What if I lost both the email and the /orders link?

Write to support@survivalforgepress.com from the email you used at checkout. We can re-verify ownership out-of-band and get you a fresh download link the same day.

Refunds

Refunds

What's the refund window?

60 days from purchase — the same guarantee we quote on the home page and at checkout. If the guide isn't pulling its weight for you, just reply to the receipt.

How do I request a refund?

Reply to your receipt email (just hit reply — it threads to the right address). State the order email and the edition (Digital or Print). For print orders we coordinate return shipping only after approving the request, so don't ship anything back until we reply.

How long until I see the money back?

Refunds are issued the same business day we approve them. Bank posting typically takes 3 to 7 business days after that, depending on your card issuer.

Digital PDFs — what happens to my access?

On refund approval we revoke all active nonces for the order — the email link, the in-app download, and the persistent /orders page. You don't need to do anything; the link stops working automatically.

Shipping

Shipping

Which countries do you ship the print edition to?

US, CA, GB, AU, NZ, and IE. Print orders to other destinations aren't available yet.

How long does print delivery take?

Production is 3 to 5 business days after the order moves out of the print queue, then 5 to 10 business days in transit once it ships. We'll email tracking info as soon as the carrier label is generated.

Which carrier?

It varies by destination — USPS in the US, Royal Mail in the UK, Canada Post in Canada, Australia Post in Australia (and their NZ and IE counterparts). Tracking arrives the moment the label is generated.

How do I change my shipping address?

Reply to your receipt email before the order moves into production — that's usually within 3 to 5 business days of purchase. Once the package is in transit, the carrier handles redirects. There isn't a self-serve address form today; honest disclosure beats a broken promise.

Still stuck?

Email support.

Real humans, fast replies — usually within a day.

support@survivalforgepress.com